Frequently Asked Questions
Everything you need to know about our blends and services.
How should I store my tea to maintain freshness?
To preserve the delicate flavors and aromas, store your tea in a cool, dry place away from direct sunlight and strong odors. Our airtight tins or original resealable packaging are ideal for long-term freshness.
Are your tea bags compostable?
Yes, we are committed to sustainability. Our signature pillow tea bags are made from natural fibers and are completely biodegradable and compostable, containing no plastic or staples.
What is your shipping policy for international orders?
We ship worldwide. International orders typically arrive within 7-14 business days, depending on the destination. Please note that customs fees or import duties may apply depending on your country's regulations.
Do you offer gluten-free or allergen-friendly options?
The vast majority of our teas are naturally gluten-free. We clearly label any products that contain allergens like nuts or soy on the packaging. Please check the ingredient list for specific dietary requirements.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on opened food items. However, if your order arrives damaged or if you receive the wrong blend, please contact us within 30 days for a full refund or replacement.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.